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  1. License not coming through

    Could someone please answer the enquiry email I sent. We purchased a 4 seat license last week, Thursday 29th June, and it still hasn't come through today (Monday 3rd July).

    I can see that stripe is the payment platform and that it immediately generated a receipt email after the purchase. The help email provided in the footer of the receipt (nathan@realcopy.com) results in mail bouncing if mail is sent.

    We will have to challenge the payment if there is no response.

    Nikolaj

    3 votes
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      1 comment  ·  Admin →
    • Communicate with your Users and how about some real honesty ?

      Isso coming on here seeking tea and sympathy doesn't cut it any longer. Meanwhile people are still buying the software not realising there have been absolutely no updates in months (if not years). I had backups fail on me to the point where I no longer trust this outdated program so have turned to Macrium and haven't had an issue since.
      I suggest noone else buys Flashback/AX64 whatever the damn thing is called until whoever is in charge is opne, upfront and honest with Users as to what has happened in the past and what actions the developers intend to…

      4 votes
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      • Dont trust this software they cant even keep the website secure

        This was a great program but now honestly it should not be for sale, shameful, no updates, no activity no way to run a business you might as well pack it in

        1 vote
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        • A Matter of Opinion

          I purchased the then named Time Machine back in the day and found after a few builds that it was extremely reliable and continue to use it to this day.
          As a Pc technician and business owner I test a huge amount of software daily and only ever install software that is vigorously checked over time on my personal computers.
          I found that flashback early builds,although clearly built on the former was not as good as it's predecessor but to be fair software does take time a lot of time and money to develop, tweak and perfect as best as…

          2 votes
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          • Licence key

            Licence Key

            Hello I do not receive me licence and would need it urgent.

            Can you please send it to me and also a link where I can download
            the program.
            Money was deduced from my account on the 15.3. still do not get the licence and any news from AX64.
            Bought the program over the xeroweight website.
            Ordern number: #2073

            4 votes
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            • Fix the product

              Very disappointing, just checked my backup files - 6KB in size since last backup. Basically Flashback overwrote the entire back. This is just the latest issue in a string of issues. I can't trust this product to work reliably. Uninstalled.

              6 votes
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                1 comment  ·  Admin →
              • Fix first backup failiing

                On a Surface Book (possibly other machines?), when attempting to do the first backup, it fails every time because the machine goes to sleep after 15 minutes. Can FlashBack keep the machine awake until the first backup is successful?

                1 vote
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                  1 comment  ·  Admin →
                • Fix pricing bug

                  Your purchase screen (http://xeroweight.com/purchase/) says a single purchase is $29, but when you add it the cart, it changes the price to $39.

                  1 vote
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                  • Fix the UI to not say "next back at 5:00pm" when it's now 5:17pm

                    Clearly the UI needs to update itself more frequently to reflect the correct status. Loving the product, but the U I needs work...

                    1 vote
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                    • Fix bugs in the UI

                      Just tried Flashback for the first time. A few feedback notes. The UI kept saying "preparing backup" and "0% complete" until my first backup was done. I could see in my NAS UI that the backup was working, but Flashback did not show any updates.

                      Also, the target destination was cut off in the UI due to lack of column space. Consider making the UI resizable.

                      UI issues aside, so far happy with the product.

                      1 vote
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                      • error c1000025 code 29

                        Hello, what does the error 1000025 code 29

                        2 votes
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                        • Update: Xeroweight

                          Dear users,

                          We do sincerely apologize for the lack of updates.

                          First and foremost, we are still in business.

                          Our users deserve an explanation of the lack of updates and where we are going next.

                          Where we are at now:

                          We are a very modest team who have to make ends meets, running other jobs and often FlashBack taking a back seat. We have poured thousands of hours and hundreds of thousands of our own money into this project.

                          None of the team wish to abandon the project, although often we do for periods of time to bring food to…

                          55 votes
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                          • Windows 7 won't boot after uninstalling AX64 v2.0.0.528 BSOD stop code 7B

                            After uninstalling AX64 v2.0.0.528 I reboot as asked and Windows 7 x64 fails to boot?

                            BSOD with STOP: 0x0000007B.

                            Check Disk passed. 7B error usually AHCI has been toggled to IDE or vice/versa in BIOS. Toggling did not resolve.

                            Any help would be appreciated as hours of trouble shooting the web has yielded nothing.

                            1 vote
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                              1 comment  ·  Admin →
                            • Update: We are still functioning.

                              Rumors of closing down are not true. The news of the company going bankrupt from the links shared is in fact new news to us. These are administration issues unrelated to our product. Which we still support, as per our update below:

                              Dear users,

                              We do sincerely apologize for the lack of updates.

                              First and foremost, we are still in business.

                              Our users deserve an explanation of the lack of updates and where we are going next.

                              Where we are at now:

                              We are a very modest team who have to make ends meets, running other jobs and often FlashBack…

                              2 votes
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                              • Start answering your e-mails

                                Been trying to contact your for the past 2 months to purchase 2 server licenses

                                3 votes
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                                  1 comment  ·  Admin →
                                • Broaden your reach

                                  Broaden your sales, sell it on Amazon. Your rite there with a very unique and dead solid product. There is nothing like it on the market !
                                  I personally own a dozen different backup software's, including Rollback Rx pro. I use Flashback, why, because it is the only one I have that has not failed me and comes back 100%, with simplicity

                                  1 vote
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                                  • 51 votes
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                                    • Allow purchased version to delete oldest backups first once backup drive is full.

                                      Whenever the destination backup drive is full, Flashback stops backing up until space is cleared. Manually going back and deleting old backups takes a long time, and such a simple concept of allowing an option of deleting oldest backups automatically should be available to paying customers.

                                      126 votes
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                                      • Calculating time required to restore

                                        I've been waiting for 30 minutes for this thing to calculate the time required to restore. Can't it just get on with it?

                                        3 votes
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                                        • Can't restore

                                          OK I'm trialling your software, seemed good and I had faith in in. So much so that I backed up my whole drive and reset windows to default as it wasn't running well.

                                          Now I can't get my files out of the Flashback recovery tool. When I "Mount" the drive, I don't have access to the users folder where all my stuff is, because I now have a new windows account (copying NTFS permissions??? WHY?!?!?!) Unfortunately, the mount is read only, so there's no way of changing the permissions from what I can see.

                                          so I try other ways right…

                                          3 votes
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