Update: We are still functioning.
Rumors of closing down are not true. The news of the company going bankrupt from the links shared is in fact new news to us. These are administration issues unrelated to our product. Which we still support, as per our update below:
We do sincerely apologize for the lack of updates.
First and foremost, we are still in business.
Our users deserve an explanation of the lack of updates and where we are going next.
Where we are at now:
We are a very modest team who have to make ends meets, running other jobs and often FlashBack taking a back seat. We have poured thousands of hours and hundreds of thousands of our own money into this project.
None of the team wish to abandon the project, although often we do for periods of time to bring food to the table. But at our roots, we've gone through thick and thin (even before AX64) to get to where we are - and total abandonment is something we want to avoid. It may seem we've abandoned the project given our lack of appearance on forums and support channels. Admittedly, they have been neglected. This is inexcusable. And if we want to continue, this mode of operation it is not sustainable.
As stated above, this method of operation is not sustainable. Users are upset, some users are responded to quickly, others slowly. This inconsistent service is something we've gained a reputation for and it must change or indeed, we must shut down.
As an immediate measure, we welcome all users with pending questions to contact us at email@example.com. We will do our best to respond to you quickly and answer your questions. If your program isn't working and we cannot resolve your issue, of course, we will be happy to issue a full refund.
We are in negotiation with some fantastic partners who understand FlashBack and its difficult journey. If negotiations go smoothly, FlashBack will be reinvigorated with a more stable team and be able to support its users like it used to many years ago.
We truly hope negotiations go smoothly and we can support our users as they should be.
The journey of FlashBack or as others know it, AX64 - has endured so much. We'd love to sit down with our users and just share everything like close friends. There's a lot that goes behind the scenes that we cannot disclose. Like a TV drama, there has been deception, betrayals, theft, as well as big dreams, great people and endurance.
We understand people are upset, angry and very little of what we can say can appease that. In short, in this interim - we will support you, refund you and with some luck, support you as we did at the birth of AX64.
Happy holidays and thanks for your patience and support.
FlaskBack Team (Formerly AX64)
Eduardo Forero commented
how can we help?
Normally, the folder that contains the AXD files are not locked unless the user adds some software to his/her System that locks folders. Can you get to the AXD files for processing?
Can you explain how the folders on the external drive are "locked?" Is this a whole drive you've had access to before, and if so, what has "locked" it since?
I desperately need the files that are now locked in my external drive, unavailable to me because I cannot open the AXD folders (or whatever they're called that hold the day's backups). Can anyone help me find a way to access those files?