Communicate with your Users and how about some real honesty ?
Isso coming on here seeking tea and sympathy doesn't cut it any longer. Meanwhile people are still buying the software not realising there have been absolutely no updates in months (if not years). I had backups fail on me to the point where I no longer trust this outdated program so have turned to Macrium and haven't had an issue since.
I suggest noone else buys Flashback/AX64 whatever the damn thing is called until whoever is in charge is opne, upfront and honest with Users as to what has happened in the past and what actions the developers intend to take in future (if any).
Until then buyer beware as there is zero support for this software.